Paul Sonnenberg subscribes to BritBox for his teenage daughter, who is “really into British television.” The monthly fee for the BBC and ITV-backed streamer, which launched in the U.S. in 2017, is $6.99 per month. But for July, Sonnenberg was charged $757.
The Austin, Texas-based paralegal got a shock to the system on Wednesday when his wife said their bank called to notify the couple that their account was overdrawn, with a $757 charge from BritBox.
“I texted [my daughter] and asked if she was doing anything special with BritBox,” jokes Sonnenberg. “I wasn’t sure if she’d maybe downloaded every series of ‘The Last of the Summer Wine.’ There are, like, 30 series. Maybe she bought the whole show?”
But after immediately calling customer support, the 61-year-old was informed