Kristin's secretary and receptionist, Hugrun, has been selling herbal medicine at the clinic for years and won't take Kristin's no for an answer. When a patient shows dangerous, inexplicable symptoms, Hugrun has to confess to a mistake in her herbal medicine practice. Kristin fires her on the spot, even though it's the busiest time of the year at the clinic. With tensions rising between Kristin and Ragnar, arguing with her soon to be ex, struggling to get her mother to take her meds, and Lilja going to a party behind her back, Kristin feels overwhelmed and unable to tackle the busy clinic without Hugrun.