- At Waco, there was a fundamental strategy disagreement on what was the best way to proceed. In Waco, the negotiation team wanted to have a lower-keyed approach and the tactical team's approach was more to apply pressure. ... I do not awake from nightmares or have trouble sleeping at night ... because everything that I predicted would happen, did happen. [on the fact that the U.S. Justice Dept. ignored his advice on how to handle the situation in Waco, Texas]
- Negotiations are the most noble of police endeavors.
- Unfortunately, a lot of law enforcement agencies view [the press] as the enemy. Their initial inclination is to cut off information from you. 'If we don't talk to them, maybe they'll go away.' That doesn't happen. You won't go away. ... When I teach negotiators and crisis managers, I say: 'You either feed the shark or the shark will feed itself'.
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