The BFI has apologised for technical faults on its website, leaving people unable to buy tickets for the 2013 London Film Festival.
Many film-lovers registered complaints to the British Film Institute on Twitter after struggling to complete the pay process online.
Issues have included session timeouts midway through selecting seats and tickets disappearing from online baskets.
This has led to several screenings being sold out while users were waiting on the website.
Apologies to those experiencing issues with online booking for the #lff. Our support team is working hard to resolve. We'll keep you updated
— BFI (@BFI) September 12, 2013
BFI later tweeted: "We're working hard with REDcard, our authorisation supplier, who have suffered a technical failure affecting their clients.
"We're continuing to pressure our authorisation provider to fix the payment issue."
An email address and phone number were also provided for people to book and reserve tickets.
BFI's website previously crashed earlier...
Many film-lovers registered complaints to the British Film Institute on Twitter after struggling to complete the pay process online.
Issues have included session timeouts midway through selecting seats and tickets disappearing from online baskets.
This has led to several screenings being sold out while users were waiting on the website.
Apologies to those experiencing issues with online booking for the #lff. Our support team is working hard to resolve. We'll keep you updated
— BFI (@BFI) September 12, 2013
BFI later tweeted: "We're working hard with REDcard, our authorisation supplier, who have suffered a technical failure affecting their clients.
"We're continuing to pressure our authorisation provider to fix the payment issue."
An email address and phone number were also provided for people to book and reserve tickets.
BFI's website previously crashed earlier...
- 9/12/2013
- Digital Spy
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