MoviePass is introducing its new subscription plan this week (three movies a month for $9.95), and apparently it wants its users to experience the new business model so bad that it isn’t letting them cancel their accounts. MoviePass subscribers have taken to social media to expose the company’s declining of cancellation requests. The company also appears to be automatically opting subscribers who previously deleted their accounts into the new $9.95 plan without their consent.
Numerous subscribers who deleted MoviePass have received an email from the company noting, “If you had previously requested cancellation prior to opting-in, your opt-in to the new plan will take priority and your account will not be cancelled.” The decision has resulted in deleted MoviePass accounts being automatically renewed for the new subscription plan, much to the anger of those who no longer want to use MoviePass.
Comedy writer Chase Mitchell (“The Tonight Show Starring Jimmy Fallon...
Numerous subscribers who deleted MoviePass have received an email from the company noting, “If you had previously requested cancellation prior to opting-in, your opt-in to the new plan will take priority and your account will not be cancelled.” The decision has resulted in deleted MoviePass accounts being automatically renewed for the new subscription plan, much to the anger of those who no longer want to use MoviePass.
Comedy writer Chase Mitchell (“The Tonight Show Starring Jimmy Fallon...
- 8/14/2018
- by Zack Sharf
- Indiewire
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