Suzanne Lyall was last seen on the evening of March 2, 1998, at approximately 9:20 p.m., as she departed her place of employment at the Crossgates Mall in Guilderland, New York. Lyall was known to have boarded a Capital District Transit Authority bus heading to Collins Circle at the State University of New York (SUNY), at Albany, New York, where she was a student. It is believed that she exited the bus at Collins Circle at approximately 9:45 p.m. and has not been seen since that time.