The famous Edinburgh hotel hosts France's national rugby team, and their entourage, who are in town for their Six Nations clash with Scotland at Murrayfield.
Manager Omar is excited to welcome guests back to the hotel after a 4-month lockdown with intricate pastries and award-winning teas. Staff prepare to welcome boss, Rocco Forte, who is coming to celebrate a five-star win for employees.
The hotel goes hi-tech, with an indoor drone shoot for Visit Scotland and hotel manager Rob gets Instagram-ready, welcoming social media celebrity Mildred, a sausage dog.
In-room dining becomes a key focus for the staff as Scotland imposes certain restrictions on restaurants and bars. Resident manager Rob hopes to add a festive feel to the suites.
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By what name was The Balmoral Hotel: An Extraordinary Year (2021) officially released in Canada in English?