A manager is sent to India to oversee a staff of customer service representatives.


Robert Borden




2011   2010  
4 nominations. See more awards »





Series cast summary:
Ben Rappaport ...  Todd Dempsy 22 episodes, 2010-2011
Anisha Nagarajan ...  Madhuri 22 episodes, 2010-2011
Diedrich Bader ...  Charlie Davies 22 episodes, 2010-2011
Parvesh Cheena ...  Gupta 22 episodes, 2010-2011
Pippa Black ...  Tonya 22 episodes, 2010-2011
Rebecca Hazlewood ...  Asha 22 episodes, 2010-2011
Rizwan Manji ...  Rajiv Gidwani 22 episodes, 2010-2011
Sacha Dhawan ...  Manmeet 22 episodes, 2010-2011
Thushari Jayasekera ...  Pinky 22 episodes, 2010-2011
Guru Singh ...  Ajeet 21 episodes, 2010-2011
Roger Narayan ...  Multiple Characters (Voice) / ... 2 episodes, 2010-2011
Sharmila Devar ...  Lata / ... 20 episodes, 2010-2011


Todd Dempsey works at American Novelty Company is in line to be the manager of the call center. But after attending a training seminar, he returns to discover that the Company decided to out source the call center to India. And if Todd wants to be the manager of the call center, he must move to India which he reluctantly does. And he has a hard time adjusting to their customs. And he has to deal with the assistant manager who wants to be manager, so he is doing everything to get rid of him. He meets another American assigned there, Charlie and an Australian whom he leans on. Written by rcs0411@yahoo.com

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TV-14 | See all certifications »

Did You Know?


Rizwan Manji (Rajiv Gidwani), Thushari Jayasekera (Pinky), Guru Singh (Ajeet) & Parvesh Cheena (Gupta) all appeared in episode 4.3, Arrested Development: Indian Takers (2013), of Arrested Development (2003) as Animesh, Bus Passenger, Jaideep & Kabir respectively. Parvesh Cheena also appeared in episode 4.5, Arrested Development: A New Start (2013), as a taxi driver. Diedrich Bader (Charlie Davies) appeared in episode 4.14, Arrested Development: Off the Hook (2013), as Gunner. See more »


Mumbai is hours ahead of the central United States. In order to operate a call center that takes orders from the US during US business hours, the call center would need to be operating from about 6pm Mumbai time until 7am Mumbai time. In this show it is clear that Mid-American Novelty Call Center in operating during normal daylight hours. The movie that this series is based on actually shows the call center operating during the overnight hours. See more »


Referenced in Saturday Night Live: Tina Fey/Ellie Goulding (2011) See more »

User Reviews

A Celebration of Diversity - for NBC?
28 September 2011 | by OutsideHollywoodLandSee all my reviews

While I'm against outsourcing by Big Business, I must confess that I loved this show. NBC snagged me at screen-side while with this charming cast of Ben Rappaport, Rizwan Manji, Sacha Dhawan, Rebecca Hazlewood, Parvesh Cheena, Anisha Nagarajan, Diedrich Bader and Pippa Black (our Aussie poor girl Nicole Kidman), who portray the different facets of the Indian working-class and their non-Indian counterparts.

"Outsourced" highlights the misconceptions that staff and management hold when East and West meet at Mid-America Novelties in India. And while it's not all PC (thank you!), it's good to see a genuine multi-cultural cast, rather than the token Asian or African-American tacked onto the cast credits. I'm usually not a big fan of the station, but Gupta's chatty talk, Manmeet's wonder at American dating customs, Todd's confusion about local customs, and Charlie, his bluff-and-bluster friend, prove that opposites do attract. I applaud NBC for taking this small but vital step towards this meaningful celebration of cultural diversity.

It's a shame that NBC chose to cancel this little diamond in the rough, in favor of the usual Primetime Pablum.

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NBC [United States]





Release Date:

23 September 2010 (USA) See more »

Also Known As:

Outsourced See more »


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Aspect Ratio:

1.78 : 1
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