- The game takes place on December 28 and 29, 1979. Kyle Hyde, a former N.Y.P.D detective searching for his partner Brian Bradley, now a traveling salesman arrives at Hotel Dusk to find some things. He's still searching for Bradley even though he's a salesman. As the night goes on, Kyle becomes entangled in the guests' web of lies, betrayal and murder.—Hotel Dusk: room 215 wiki
- The game takes place at Hotel Dusk, a fictional, rundown motel outside of Los Angeles, in 1979. Kyle Hyde, (Geordie Dandy) a former N.Y.P.D. detective now working as a salesman for a company called Red Crown, arrives at the hotel in search of his former partner, Brian Bradley, and is given Room 215, a room rumored to be able to grant wishes. Hyde soon finds that the hotel has many mysteries as well as connections to his past, and begins to look into these further. The order of the discovery of these elements within the game will depend on the choices players make, and as such, the summary below is the chronological order of the larger story.
Robert Evans and Dunning Smith (Michael Lee Connely) were friends at college but went their separate ways. Evans inherited his family's art gallery, while Dunning wanted to become a professional painter. Both married and each had a daughter: Mila and Jenny, respectively. In 1960, they reunited in an airport, after both of their wives died in a tragic plane crash. A year later, Evans came up with the idea of creating "Osterzone", a dead painter from the 19th century whose works would be highly valued. Evans deeply admired Dunning's skill at painting and offered him to paint works to be credited as Osterzone's, to which he agreed. While Dunning painted, Evans displayed the works in his art gallery and created the mythos of Osterzone. The scam was successful; the paintings sold for fortunes, including one called "Angel Opening a Door", and Evans and Dunning became rich.
Their activities attracted the attention of a crime syndicate, called "Nile," that Evans worked with. Evans bought Hotel Dusk in 1969 to use as a front for his illicit meetings and to provide a secret workshop for Dunning to paint, despite Dunning's wishes to get out of the scam. During one meeting with Nile, Dunning refused to continue painting, prompting Nile agents to kidnap Jenny. During the skirmish, Mila, who was playing with Jenny, was knocked into a coma. Evans forced Dunning to continue to paint as Osterzone in order to see Jenny again. Evans, now in trouble with Nile, was forced to sell his art gallery and gave Hotel Dusk to Dunning before keeping himself secluded. Dunning lost hope of seeing Jenny again after three years and quit painting, but Evans, now having severed ties with Nile, convinced him to wait at the hotel and Jenny would be returned in time, implying that he intends to rescue her. Dunning became the hotel's owner and renovated it to hide the evidence of Nile and Osterzone, while creating the mythos of Room 215 to attract customers.
Three years prior to the game's present, Hyde and Bradley investigated a series of art thefts by Nile in New York City, and Bradley was assigned as an undercover cop in the case. Evans informed Bradley that Nile was holding his sister -also named Mila- hostage to force him to disclose confidential information on the investigation. During the time he was working as an informant for Nile, Bradley learned of Dunning and Osterzone, and later stole "Angel Opening a Door" from Nile in anticipation of returning it to Dunning. However, despite giving Nile the information they sought, Bradley's sister Mila was murdered by Evans. Hyde received word about Bradley being on the take. Blinded by rage at his partner's betrayal, Hyde confronted Bradley at the Hudson River and shot him. Bradley survived the wound, but fell into the river and disappeared; unbeknownst to Hyde, he continued to pursue Evans to avenge his sister's death. Hyde, feeling remorse over his actions, quit the force and took up the salesman's job to search for Bradley.
Six months before the start of the game, Bradley checked into Hotel Dusk under Hyde's name and spoke to Dunning about what he knew of Nile and Osterzone. Despite Dunning's distrust, Bradley turned over "Angel Opening a Door" to him, and while staying at the hotel, left several clues for Hyde to find and uncover the truth, including a goodbye letter asking Hyde to give up searching for him because he was now on the run from both Nile and the police. Bradley then left the hotel and visited Evans' daughter Mila, who bore a resemblance to his sister in addition to having the same first name. Seeing his own sister in Mila, Bradley gave her the bracelet that belonged to his sister. Shortly after this visit, Mila woke from her coma unable to speak. It is implied that around this time, Bradley succeeded in hunting down and killing Evans, since the latter's visits to the comatose Mila suddenly ceased. After waiting several months for Evans to appear, Mila decided to leave the hospital, following the only clue she had: a pamphlet to Hotel Dusk that Bradley left behind.
At the start of the game, Mila and Hyde arrive at the hotel around the same time. Hyde is able to piece together all the clues to the hotel's past, including the identity of Dunning and Mila. After helping to reconcile the two, Hyde leaves the hotel to continue his search for Bradley. Depending on actions taken during the game, Mila asks to come with Hyde and he accepts, and the two leave in his car.
In a secret post-credits scene, a now-adult Jenny is seen arriving at the hotel on New Year's Eve.
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