A lot of the episodes are very fake and predictable. CEO giving a few employees some $10Ks for having great sob stories and calling it a day. And you always know 80% of the employees already figured out it was Undercover Boss not some small unknown show. This episode is pretty much the same, but then way better in every way. The CEO is actually not recognized by the first manager of a Checkers. Which is clearly illustrated by the dialogue and the manager getting close to being fired and only changes his standpoint once he is told this is the CEO.
The CEO also actually tries to improve conditions. These Checkers fast food restaurants are badly run and the technology is broken. The speakers don't work well, the training is non-existent, nothing is labeled, there is no quality control. Frankly it's amazing how much is broken and how the CEO just jumps into it without having fixed this via management way ago. But he actually gives them money and new tools to IMPROVE the restaurants. So he is giving an employee money for a car so that she can become a manager. He gives a crew training to become better workers. He promotes employees who needed a push. He creates a focus group with an employee who has a ton of good ideas for the region that are not the same as the ones the main focus group in another state uncovered. He is IMPROVING his business not just rewarding sob stories. Of course he is doing both, but it's always focused on win-win. He knows that giving an employee a car is money he will make back from that employee over 10 years. It's a gamble for sure, but it's so damn smart. If 2 of his 4 gambles fail he will still be left standing with a profit on his hand from the investment.
Honestly this is how the show should be. Of course we don't learn about the later failures and such. Often businesses in these episodes fail later on as they are just not profitable. This is why the wages are low already and you can't increase them. That's the main issue. The employees complain about wages and leadership. And money can buy better leadership too. So these companies on Undercover Boss are hard to make profitable even though improving the regional stores is easy.
The CEO also actually tries to improve conditions. These Checkers fast food restaurants are badly run and the technology is broken. The speakers don't work well, the training is non-existent, nothing is labeled, there is no quality control. Frankly it's amazing how much is broken and how the CEO just jumps into it without having fixed this via management way ago. But he actually gives them money and new tools to IMPROVE the restaurants. So he is giving an employee money for a car so that she can become a manager. He gives a crew training to become better workers. He promotes employees who needed a push. He creates a focus group with an employee who has a ton of good ideas for the region that are not the same as the ones the main focus group in another state uncovered. He is IMPROVING his business not just rewarding sob stories. Of course he is doing both, but it's always focused on win-win. He knows that giving an employee a car is money he will make back from that employee over 10 years. It's a gamble for sure, but it's so damn smart. If 2 of his 4 gambles fail he will still be left standing with a profit on his hand from the investment.
Honestly this is how the show should be. Of course we don't learn about the later failures and such. Often businesses in these episodes fail later on as they are just not profitable. This is why the wages are low already and you can't increase them. That's the main issue. The employees complain about wages and leadership. And money can buy better leadership too. So these companies on Undercover Boss are hard to make profitable even though improving the regional stores is easy.
