- Emma Decody: You didn't bring Norman into my life. He was so sweet when I met him.
- Dylan Massett: Norman is sweet - he's he's just out of his mind.
- Julia Ramos: Dissociative identity disorder: DID. Do you know if you've ever been diagnosed with it?
- Norman Bates: Everyone has multiple personalities, Julia. We pull out what we need when we have to.
- Norma Louise Bates: Are you a mother?
- Julia Ramos: No.
- Norma Louise Bates: Do you want to be a mother?
- Julia Ramos: No.
- Norma Louise Bates: That's smart. 'Cause you seem like you like to succeed, to win. And being a mother is an impossible job to win.
- Julia Ramos: We'll take it one step at a time, okay?
- Norma Louise Bates: One step at a time closer to Hell?
- Funeral Director: [about Emma's mother] Did she have any religious affiliations?
- Emma Decody: She belonged to the church of herself.
- Norman Bates: [in his holding cell] I am sorry about your mother, Emma. She wasn't nice. She was using Norman and she was using you.
- Emma Decody: She didn't deserve to die.
- Norma Louise Bates: [suddenly switching personalities] Death isn't about deserving. It's just part of the deal. She made her own bed. You, you know that better than anyone.
- Sheriff Jane Greene: She died two years ago, but this room looks like she still lives here.
- Deputy: It's like a museum.
- Sheriff Jane Greene: Yeah, maybe. Pretty interactive museum.
- Madeleine Loomis: [to Dylan] Norman only tricked me for a couple weeks. I mean, how did he trick you for your whole life?