Randy is fantastic. He understands his brides and is genuinely passionate about putting them in the right dress that will make their wedding day special. It must be frustrating when you get a bride in the store who has no intention of buying a dress and just wants to visit Kleinfield's because it's the place to go. I watched the episode ' A Surprising Turn of Events' and I knew the bride Victoria was just such a bride. She said she has been to 24 stores and I think that the sales lady knew she right off the bat that she would not be purchasing a dress. Thank heavens she only tried on a few dresses and then it was suggested she leave and think about it. Of course you knew she would not come back. It's such a waste of time when they take away the time that the sales people could spend with other brides who are genuine buyers.