I liked this episode, but I was also really upset how they treated Pam (and even Ryan). The other people shouldn't get their clients back. They lost them fair and square, that is how business is. It also got me so mad the way they kept calling Pam a"secretary" like she is beneath them. The way they spoke to Michael was disrespectful too. The casual Friday part was really funny, so I still give this a high rating.