First until third story is rather slow, but its nice to know about Bobby's past life and passion. The robot in the warehouse is nice touch too, and I learn about the 'life' in a warehouse in our online shopping era. I feel so emotional with Diaz's story and cried along with Hen. My head and my heart hurts to see her crying like that. The backstory, the ambience, the music, the acting, all was superb. After 2 hours, I am still shocked and in awe. I LOVE THIS EPISODE! I feel truly sorry for Evelyn and her family, but I hope Hen will be okay and still stay in the 118..