I honestly don't know how Lola Glaudini kept her role for Criminal Minds as long as she did. If there ever was an ice queen she's the perfect example. In this episode even with the understanding that it's fiction, I don't see how she would keep the job with the attitude she displays, in particular, talking back to Agent Hotchner in one of the early scenes, muttering under her breath. She's a total bee-yatch. When she finally moved on, I said good riddance.