Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch. When she takes a call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.
Matt Reinke has learned the ins and outs of dispatching and is ready for the next step, but before he decides to apply for Supervisor, he must help a girl threatened with a knife and a panicked caller with a baby struggling to breathe.
It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line. The night shift tries to track down a man who says he's been shot.
Abby navigates being a new mom and a new Supervisor. Her skills are tested when a welfare check spirals into a pursuit. Then, when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.
Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT and police officer. For 12 hours, Steve must adjust to the other side of the phone and handle all types of calls - from roadkill to a full arrest.
Melinda Pilat is a bonafide believer in Aliens and Bigfoot, thanks to her late father. Leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a caller in distress who discovers her nephew unresponsive.
Appreciation Week is in full swing. While the shift is showered with food and fun, the calls keep coming; a robbery in real time and reports from the scene of a bad accident. Dispatcher Tiffany Ward wins an award for a call from last year.
As Dispatch Week winds down, Essence keeps her eye on the prize. Charline and Melanie help a caller track down a burglar; dispatcher Jennifer Barber struggles to get a caller to start CPR before it's too late, earning herself a prize.
Jennifer Barber has been thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of 911's involving children, she must lean on her team to help every caller and attempt to break out of loop.
With only 24 hours to go before Memorial Day finally ends, Charline and team's determination is put to ultimate test after days of life-and-death emergencies.