After Cloud 9 changes their policy of locking up Black beauty products, the employees are forced to reckon with systemic racism in the store, with Garrett leading the charge; Glenn desperately tries to right the store's wrongs.
Glenn is back from COVID quarantine and ready to resume store manager duties but needs Cheyenne and Bo's help to get Dina to cede power. Jonah and Mateo are unsure about helping Sandra with her cat's medical needs.
When the employees start to worry about Jonah's emotional state, Mateo, Glenn and Sandra try to help him move on after Amy; Cheyenne is forced to shadow Carol for the day; Garrett helps Dina search for a secret location in the store.
Jonah finds himself in trouble with Sandra and Glenn when her son, Tony, starts working at Cloud 9; Mateo tries to help Cheyenne be a better floor supervisor; Garrett is thrust in the middle of Dina's relationship with Brian the vet.
After Zephra's new secular store policy miffs Glenn, Marcus and Sandra take him down a conspiracy theory rabbit hole; a memory lapse causes Jonah to question his friendship with Garrett; Cheyenne and Mateo continue their feud.
With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement, while Dina grows concerned about Garrett's behavior at Customer Service.
On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees; Dina needs Cheyenne's guidance when her ability to run the store is compromised.
When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship status; Dina's idea to boost the survey scores backfires; Jonah tries to convince Sandra to value herself.
When the Cloud 9 founder's son makes a surprise visit, the employees struggle to accommodate his bold ideas; Garrett helps Dina navigate a tricky situation with Brian; Jonah and Sandra use social media to investigate some worrying news.