Call assessor Shanie has to talk a caller through delivering a baby. A specialist mental health team attend a community centre. Paramedic Nat's daughter is taken seriously ill while at school. Paramedics attend a suicide.
In Stoke-on-Trent ambulance crews are dispatched to a stabbing, two shootings, a suspected heart attack, a baby who has stopped breathing, an overdose and a diabetic all adding to pressure on the local hospital.
Pete and Matt attend a brutal stabbing. Paramedics treat a man suspected of a drugs overdose. Ambulance staff are determined that a cancer patient with sepsis won't get stuck in the queue at A&E.
Nina and Lauren respond when a wife reports her husband is choking on his food and discover he has motor neurone disease and is deteriorating. Control Room staff play detective when they receive a warning about suicidal twitter posts.
Specialist paramedic Peter is working solo in a rapid response vehicle and as almost all of the ambulances are busy he is trying to deal with the backlog of patients.
The last Saturday before Christmas is always a busy time for the ambulance service. Six hours into their shift and the control room has already received over 1,000 emergency calls.
West Midlands Ambulance Service must manage the problems of a winter crisis in the National Health Service that has left patients queuing in the corridors of Royal Stoke Hospital.