I worked a crisis line for over 25 years. We also saw some of the callers in person, either in the office, or at their home, as well as going out with police and going to hospital ER's. We were not volunteers, but the essence of the office environment, and the volunteers behaviors amongst peers, as well as the frustration in dealing with manny callers, is so on target with reality it makes me wonder how much research they do for an episode. Of course this timeframe is condensed into a week or so, staff training took months, and the chronic callers we dealt with called multiple times a day for literally years. The plot twists was not something to expect on the job, but the essence of a large part my career has never been summed up better than this 30 minute dark comedy.
Review of Cold Comfort
